Terms of Service

These Terms of Service govern your use of the Tiffin LeLo website and mobile application as a customer.

1. Acceptance of Terms

By accessing or using Tiffin LeLo, you agree to comply with these Terms of Service and our policies. If you do not agree, please do not use the platform.

2. Platform Services

Tiffin LeLo is a technology platform that connects customers with independent tiffin providers. We do not cook or deliver food ourselves.

3. Customer Account

You must provide accurate contact and delivery information
You are responsible for maintaining account security
Misuse of the platform may result in account suspension

4. Orders & Payments

All orders placed through the platform are subject to availability.

Prices, menus, and availability are set by sellers
Payments must be completed through approved methods
Once confirmed, orders may not be modified

5. Delivery & Acceptance

Customers must be available to receive orders at the provided address.

Delayed or failed delivery due to incorrect details is not refundable
Once accepted, the order is considered complete

6. Refunds & Cancellations

Refunds are governed by our Refund Policy. Please review it before placing an order.

7. User Conduct

Do not misuse the platform or services
Do not harass sellers or delivery partners
False complaints or abuse may lead to account action

8. Limitation of Liability

Tiffin LeLo is not responsible for food quality, delays, or issues beyond platform facilitation.

9. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or misuse the platform.

10. Changes to Terms

These terms may be updated periodically. Continued use of Tiffin LeLo indicates acceptance of changes.

11. Contact Information

For questions related to these terms, contact us at:

📧 support@tiffinlelo.com

Last Updated: April 11, 2026

By using Tiffin LeLo, you agree to these Terms of Service.