1. Refund Policy for Customers
We want you to have a smooth experience with your daily meals.
Refunds are handled fairly and transparently.
- Refunds are applicable only if the tiffin was not delivered or was severely incorrect.
- Once a meal is delivered and accepted, it is considered fulfilled.
- Refund requests must be raised within 24 hours of the scheduled delivery time.
- Partial refunds may be issued in cases of repeated service issues.
2. Order Cancellation & Subscription Meals
Many customers order daily or weekly tiffins. Here’s how cancellations work:
- Same-day cancellations are generally not refundable.
- Future scheduled meals may be canceled in advance.
- Subscription refunds, if applicable, are processed after service review.
3. Refund Policy for Sellers (Tiffin Providers)
Sellers are an important part of our ecosystem.
We aim to protect both customers and sellers.
- Seller earnings are calculated based on completed and accepted orders.
- No refunds are issued to sellers for meals already prepared or delivered.
- If a refund is issued to a customer due to a seller issue, the amount may be adjusted from seller payouts.
- Repeated service issues may result in penalties or account review.
4. Refund Method & Timeline
Approved refunds are processed through the original payment method
or wallet balance, depending on the transaction type.
- Refund processing time: 5–7 business days
- UPI or bank delays may vary based on the provider
5. Final Decision
Tiffin LeLo reserves the right to approve or reject refund requests
after reviewing order details, delivery status, and service history.
Last Updated: April 09, 2026
By using Tiffin LeLo, you agree to this Refund Policy.
For help, contact us at support@tiffinlelo.com.
